Support Services

We provide unparallel support to our clients. From outdated system, out of warranty, expired smartnet contracts for On-Prem models to UCaaS setup and how tos. One stop shop to getting the right answers for your issues. We know how important it is to have your system up and and running, we also know how frustrating it can be dealing with vendors/carriers/providers and manufacturers. Don’t worry, we got you covered. Over the years our team has developed the fluency to quickly interact with these parties. Get down to the nitty gritty and get you back online in no time.

We have one focus when it comes to our services. Get you back up and running as quickly as possible, then go through an RCA to work more proactively. It’s that simple. We have set some rigorous standards in our environment to make sure your environment is covered and protected during a routine service change or an emergency.

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Service Processes & Delivery

The biggest deal breaker in the service industry is communication or a lack of it thereof. It’s important to keep the ball moving forward. There are issues that really can present tough challenges for your business. We find the workarounds and work the issue to resolution and you stay well ahead of the conversation to make sure you’re getting back on track.

What you can Expect:

  • Timely acknowledgement of your incidents and requests
  • Continuous communication on next steps needed to keep things moving forward
  • Causation and plan of action
  • Backup and failover prep work
  • Outage planning to minimize downtime with work around in place to alleviate impact
  • A complete detailed explanation on what happened or RCA
  • How to move forward from this point to avoid further failures.
Reliable & Safe
We are Here For You

We stand behind our services to deliver the solution and value you've come to expect. Our goal is to wow and exceed your expectations

Documentation
what was learned

Issues will always exist, that's just the nature of life. To progress, however, we need to learn from these issues. Expect documentation and detailed info on our steps to fix your issue

Rigorous standards
Appraoch

It all starts with a strong standing. The process and steps that are to be followed to develop a clear step by step goal to reach.

Process Improvement
Consulting

What can we change for the betterment of the environment? How can we put our best foot forward to avoid these mistakes?

Learn Once
Avoid Repetitions

We gather data that enable to make better decision going forward.

Continuing Partnership

We go over what works and what does not work for your environment. Our handling metrics of your issues and how to improve on processes to enhance our partnership.

Why People choose us

Raw Speed in Delivery

We have seen it all. Outdated systems that have even lost their name. We know how to quickly assess your environment for a reality check

Services and Support

We keep the commuinication lines open. We guide you every step of the way and keep you in the driver's seat of your system's changes.

Best Practices are Followed Here

We follow best practices to deliver the solutions you've come to expect. We work as your direct IT Consultant or as an extended part of your current team to maximize your effectiveness in the marketplace

We're in for the Long Haul

When you're ready to upgrade, when you need to stay safe and make adjustments. We are the ones standing right by you to do right by you.

Our partners says

SHORENETWORKING ON THE GO!

Improve the management of your company and save money by making wiser decisions. Discover all the services we offer.